Article Review of Leaderships Is a Conversation Essay

Boris Groysberg is a Professor of Business Administration in the Organizational Behavior unit at the Harvard Business School. He currently teaches Managing Human Capital course in the second year elective course of the MBA program and in several Executive Education programs. Michael Slind is a writer, editor, and communication consultant of talk, inc: How Trusted Leaders Use Conversation to Power Their Organization (Harvard Business Review Press, 2012). As the phrase â€Å"Leadership is a Conversation† implies, this article focuses on how leaders should communicate with their employees. In the new business world, smart leader engage with employees in a way that is similar to an ordinary person-to-person conversation. These can be easily achievable by using the model of leadership that the authors developed called â€Å"organizational conversation†. There are four essential elements to this model; they are intimacy, interactivity, inclusion and intentionality. SUMMARY The author’s premise in this article is that one-way directive communication is no more effective in today’s business world and that it should be replaced by two – way conversation. They then propose a new model of leadership that they developed which they call â€Å"organizational conversation†. The benefits of using â€Å"organizational conversation† are that it allows leaders to â€Å"retain or recapture some of the qualities – operational Flexibility, high levels of employee engagement, tight strategic alignment – that enable start-ups to out-perform better established rivals. †(pg. 78). The authors then go on to explain the four interrelated elements of â€Å"organizational conversation†. The first element is intimacy. In this element the authors explained that leaders need to gain the trust of their employees. They then continue to say that mental and emotional closeness is all that is needed and one what to achieve it is to â€Å"step down from their corporate perches and then step up to the challenge of communicating personally and transparently with people. †(pg. 78). Then they explain the three ways to manifest intimacy, gain trust, listen well and get personal. The second element is interactivity. The authors begin by defining a conversation and by stating that in order to apply this element, leaders should communicate with employees in a more open and accepting way to promote a more â€Å"open and fluid† dialogue between the two people. They also state that interacting with employees will strengthen the intimacy between employer and employees and one way to do so is by changing the channel of communication within an organization from a one sided channel like a broadcast to a two-way channel like a blog or â€Å"TelePresence†. The third element is inclusion. Here the authors explain that a conversation is an â€Å"equal opportunity endeavor† because it allows employees to share ownership of the substance of the discussion. This gives employees the chance to put their hearts and souls into contributing their own ideas instead of just agreeing with others. They then explain the 3 new roles that committed employees can adopt once the spirit of inclusion is added into the company, which are brand ambassadors, thought leaders and story tellers. The final element is intentionality. While the first three elements concentrates on opening the flow of ideas, intentionality is focused on bringing the discussion to a single vision of what the discussion is for. The authors believe that this will help employees from all levels of the company hierarchy to gain a general understanding on where the company stands in its competitive environment. The authors then conclude the article by stating that the flow of conversation is out of control and that smart leaders learn how to use conversation to their benefit by managing the flow of information in an honest fashion. One-way communication has become an antique but people will listen to conversation that is intimate, interactive, inclusive and intentional. CRITUQUE In the article, Groysberg and Slind give several examples of how business communications are dealt with in our current world. However, some of the points raised are questionable. Such as that of Athenahealth where the company entrusts secret documents to all their workers and hence makes them all â€Å"insiders†. This is worrying, as to deem all employees as responsible is a clear generalisation. They are sure to be several bad apples in any company, waiting to spill their company secrets to a competitor. Athenahealth’s idea requires a high level of trust which is not possibly attainable in a world where white collar crime is rampant. Practices like these might lead to companies losing revenue as ideas are stolen by other companies. Therefore, communications between the top brass and the employees should be amiable and open, but not to the extent where company secrets are divulged easily. In addition to that, the authors also cite examples of ways to broaden communications with employees such as the case of Cisco using its Tele-Presence product which enables people to have video conferences which are close to real conversations. The users are able to see eye to eye and are able to have almost life-like conversations through their computer. Another is the Kingfisher plc. , which held a â€Å"bazaar of ideas† with the idea to link up several previously separate divisions. These ideas may be all well and good for industry giants such as Cisco and Kingfisher. But for smaller companies, which make up most of the bulk of business, these ideas are not feasible as they are too expensive. Cisco’s Tele-Presence for instance, is US$21,600, which is a large amount of money, especially for a head of a small business or a upstart company. Kingfisher’s â€Å"bazaar of ideas† meanwhile, involved them renting a building in Barcelona, and one can only imagine how much that would cost , considering that Kingfisher made it a compulsory event for all their retail managers. Groysberg and Slind give good examples, but unfortunately , they are not suitable for all except those at the very crux of the business world However, the article also gives some positive points. Groysberg and Slind persuade managers to have personal conversations with their employees and not just bark instructions to them. This is a style of communication where managers not only give information to their workers but also they gather new knowledge and the views of their employees. This two-way communication style is a far cry from the older style of business communications where communications were only one-way, from top to bottom. When an employee’s opinion on company policy is sought by their superiors, he is sure to feel wanted by the company. Concurrently, his job enthusiasm will also increase. As the saying goes, a happy employee is a productive employee. Gryosberg and Slind also talk about mental and emotional proximity being of vital importance in business conversation. The point conveyed is that as physical communication is not always feasible, with both employees and managers having too much to do in their hand, mental and emotional proximity, the key to build a bond between the two parties. These two elements are components of conversational intimacy. Conversational intimacy is the building of a relationship through conversation. It requires good body language and listening skills for a manager to achieve an intimate relationship with his underlings. The example in the article of the president and CEO of Duke Energy, James E. Rodgers, is a classic case in point. Rodgers created a grading system for employees to grade him. When he found out that employees commented negatively on his internal communications skills, Rodgers set out doing the exercise more often while improving himself at the same time. The number of those who still thought he did not improve gradually decreased. When employees saw him make an effort, they saw that Rodgers was trying to approach them, and his listening to their comments showed them that their opinion mattered. This created an intimate bond between them. Hence, other employers can use this method to help foster good relations between themselves and their employees CONCLUSION Generally, this article gives a good insight towards the how modern business communications should be conducted.

Optimizing Pilot Planning and Training for Continental Airlines

Optimizing Pilot Planning and Training for Continental Airlines Summary Continental Airlines is the fifth largest airline based on passenger volume in United States. It provides over 1,100 daily flight services to five continents. Effective manpower planning is a key component for the success of Continental Airlines. It is essential for Airline Company to adjust its need for pilots constantly in different position in response to new market opportunities, changing passenger demand, acquisition and retirement of aircraft and training resources and evolving economic conditions.Therefore, the company collected information from several separate database systems and built the training plans by using spreadsheet. However, this development method was time consuming and complicated and the database used was not capable for training plan as it was used for more 10 years. In order for solving the complicated, large-scale pilot planning and training program and increasing the competitive advanta ge in air transportation market, Continental Airlines replaced the old database system and spreadsheets by the Crew Resource-Solver integrated decision-support system.It includes four main modules to handle staffing, vacation, planning and training. The staff-administration module and vacation-administration module maintain crew records including all current and past assignments, absences and training while the planning-optimization module and training optimization module provides information of pilot-planning and training functions (Yu, Pachon, Thengvall, Chandler and Wilson 2004). Generally, Continental Airlines uses system bid award to determine the needs of staff changing to different positions and handle the pilots’ requests to change positions.It mainly uses seniority-based rules for decision making. In an average system bid award, 15 to 20 percent of the airline’s pilots receive new positions. As long with system bid award, the Crew Resource-Solver system can bu ild the training program that establishes the timing of training, advancements, releases, and new pilot hires. The Crew Resource-Solver system includes two phase to solve the pilot training problem. The pilot-transitioning phase determines the timing of pilot transitions by using limited information about training capacities to restrict the number of pilots assigned to training.The training-class-scheduling phase produces the detailed training schedule taking as input the solution from the pilot transitioning phase. As a result, the training program contains a set of detailed training schedules including all training events for each student and each training resource. The training program must satisfy all the constraints set by Continental Airlines such as pilots training will not be assigned during their vacations and other scheduled absences. Planners are able to use system to customize the training plans by changing the objectives and options (Verbeek 1991).Analysis The main obje ctives of the Crew Resource-Solver system are: 1. The improvement of the efficiency of the training programs 2. The forecast of future airline pilots’ needs 3. The maximization of the cost savings There are a number of advantages in using the Crew-Resource Solver system. First, the system improves the airline’s processes by enhancing information sharing within the organization and by simplifying system maintenance. Second, the system enhances data integrity by eliminating duplicate data storage and automating processes.Third, the system saves time compared to the old manual approach as it can produce a complete, optimized training plan that includes both the pilot transitions and the training class schedules within an hour (Yu et al 2004). Moreover, the system increases the flexibility of the training program as it is able to customize by adjusting objectives and setting options. The Crew-Resource Solver system provides an optimal set of components that can satisfy all training program requirements. However, there are several limitations to the Crew-Resource Solver system.First, the training program constraint is based on the traditional training plan which highlights the inherent weakness of any optimization model as it relies upon sound data for accurate outputs (Sarker 2008, p. 5). Second, the potential sources of savings vary depending on different system bids. It is the fact that a bid will have no cost components associated with those activities when it is no required on new hires and pilot releases. Third, even using the system, there is a trade-off between block-hour shortages and other costs on the training plans.Therefore, when block-hour shortages cost increases, the training cost will decrease, vice versa. It is unable to decrease both block-hour shortages cost and training costs together. Finally, the final decision of the training program is not automated and requires management to select the best option for each training program. R esult The Crew Resource-Solver system is an important investment of Continental Airlines to upgrade the management of manpower-planning needs by resource optimization and operation and financial performance improvement.Based on the evidence given in the article, the Crew-Resource Solver integrated decision-support system is a successful program for Continental Airlines to achieve its above objectives. First, there are three ways for the cost savings. Training classes’ schedules become more efficiently and the number of pilots sending to training decrease. Second, there is reduction in pay-protection costs as promoting pilots in new positions in seniority order.Third, it reduces payroll costs because the system can provide the optimized training plans which can use exiting pilots more efficiently and reduce the chances to hire new pilots. In fact, many recommendations derived from the Crew Resource-Solver integrated decision-support system have already been applied and have he lped Continental Airlines to save approximately $10 million each year. Second, the integrated system have focused process improvement and improved data integrity, and it is easier to maintain than the numerous legacy systems and spreadsheet application it replaced (Yu et al 2004).References Sarker, R & Newton, C 2008, Optimization Modelling: A Practical Approach, CRC Press, Florida. Verbeek, P. (1991) Decision support systems – An Application in strategic manpower planning of airline pilots. Eur. J. Oper. Res. (55)3, 368-381 Yu, G. , Pachon, J. , Thengvall, B. , Chandler, D. & Wilson, A. (2004) Optimizing Pilot Planning and Training for Continental Airlines. Interfaces, Vol. 34, No. 4, July-August, p. 253-264

Perspectives on Assessment of Pedagogical Practices Free Essay Example, 3750 words

Keeping swiftness with the progress of the age, computers and additional tools of communication have progressively established their place within the walls of enlightening institutions. The manifestation of technological speculates and their exercise in the field of education, though, can not mechanically be looked upon as pedagogical innovation. Is it at all probable to describe the expression, and if so, how? Education researchers are inquisitive about the response to this question when they evaluated the function of Information Technology in the ground-breaking pedagogical practice of different countries. Previous to assessing knowledge and opinions in association with ground-breaking pedagogical practice, it is worth investigative how the educational system of the culture is making the changeover to single based information. The altering roles of schools, students and parents in the course of education are vibrantly demonstrated by researchers in the following chart. One of the main outstanding alterations in the life of schools is the break to unreservedly contact information. The first-class paradigm of such proposal taking place is the occurrence of incessantly modernized homepages in schools that have internet connections. We will write a custom essay sample on Perspectives on Assessment of Pedagogical Practices or any topic specifically for you Only $17.96 $11.86/page Making contact with between parents and public education has to undergo a noteworthy revolution.

Being Mortal By Atul Gawande - 1329 Words

In Being Mortal, Atul Gawande painted a little depressing picture of the realities faced by the elderly in the US nowadays: declining health status, economic insecurity, and loss of independence. It seems once the older people move into nursing homes or assisted living facilities, they lose autonomy, dignity and privacy as the institutions are not able to fully individualize care. Even though the situation has been improving, it still shocks me to see how unhappy some of the elderly are in these circumstances. Realizing senior care facilities often fail to address all aspects of well-being, I would like to explore the issues of promoting both objective and subjective component in quality of care for the older people. This paper examines the quality of care received by the elderly with an emphasis on measurements for care, recommending additional tools to be adopted to measure the overall well-being for the elderly in order to gain a more comprehensive understanding of the quality of care for those living in senior care facilities. The fact that the American population is aging has raised concerns. In 2011, the number of adults over the age of 65 reached 41.4 million, which account for 13.3% of the population (A Profile of Older Americans: 2012, 2012). It is estimated that there will be about 71 million older adults by 2030 (Healthy Aging-Improving and Extending Quality of Life among Older Americans, 2009). Approximately 2.1 million elderly are currently living inShow MoreRelatedBeing Mortal By Atul Gawande1587 Words   |  7 Pages Part One: In the documentary Being Mortal by Atul Gawande talks about the death of patients and how it s a surprise to a large amount of the patients. He also explains the fear in the medical field, and as a doctor your suppose to help people and cure them, that you re supposed to give them a better shot and if it later doesn t go they way you expected,the doctors start to tell themselves what went wrong or what happen everything was going so well. Gawande talks about how he wants to learnRead MoreAnalysis Of Atul Gawande s Being Mortal1211 Words   |  5 Pagesthe prospect of death with patients. In Atul Gawande’s Being Mortal, Gawande delves into what really matters as life comes to an end, new ways of helping the elderly enjoy their waning days, and the role of doctors and medicine in curing diseases and dealing with patients. Sheri Fink, a reporter for the New York Times, reviewed this book on November 6, 2014 for The New York Times Sunday Book Review in â€Å"Atul Gawande’s ‘Being Mortal’†. She thinks Being Mortal is a â€Å"valuable contribution to the growingRead MoreAnalysis Of Atul Gawande s Being Mortal854 Words   |  4 Pagesthe relationships we form with our family are unparalleled to that of any other. Family members are the people we count on in times of need and help make decisions that are in our best interest. Atul Gawande’s Being Mortal focuses on patients and their end of life care. On a visit to Lou Sanders, Gawande asked, â€Å"What makes life worth living to you?† and Lou hesitated before answering, â€Å"I have moments when I would say I think it’s time, maybe one of the days when I was at a low point†¦Ã¢â‚¬  As people nearRead MoreReview Of Atul Gawande s The New York Times Bestseller Being Mortal2112 Words   |  9 PagesIn the New York Times bestseller Being Mortal, surgeon and author Atul Gawande tackles just what may be the most difficult challenge of his profession, learning how to handle the ‘end-of-life process.’ Throughout his book, he recites the stories of several individuals, in which the trajectory from a state of independence to one of death can easily be traced in each. Although Gawande does acknowledge that death is inevitable, he emphasizes that individuals of society, especially those that work inRead MoreDeath : How The P erspective Of People Changes When They Are On The Edge Of Life1173 Words   |  5 Pageshuman’s life. When confronting the death, passively or actively, people usually have a different viewpoint from before and that assertion is proved in Being Mortal: Medicine and What Matters in the End by Atul Gawande, Wit by Margaret Edson and the last pages of The Stitches by David Small. On Being Mortal: Medicine and What Matters in the End by Atul Gawande, the author tells a story of Jewel Douglass, who gets a metastatic ovarian cancer. The doctors mention a lot of methods to cure her disease; howeverRead MoreBeing A Practicing Surgeon, Atul Gawande Essay1699 Words   |  7 PagesBeing a practicing surgeon, Atul Gawande approaches the dilemma of aging from a unique perspective. The study and implementation of traditional medical practices, he suggests, contributes to a problem solving, solution-based approached to over coming the hurdles of old age. The medical field, he says, puts the entirety of its focus on fixing the concrete problems that patients come into the emergency room with, instead of focusing on the best overall solution to satisfy the patients primary desiresRead MoreBeing Mortal : Medicine And What Matters753 Words   |  4 PagesAtul Gawande’s book Being Mortal: Medicine and What Matters in the End presses on an extremely difficult subject: death. Gawande talks about the need to confront death and not ignore it by taking steps in having a meaningful and satisfying end. Readers say that Gawande does demand a lot from people and the book is eye opening but it does not have a guide to having a better end in life. I agree that Gawande is demanding a lot but people still to listen to him but I think Gawande does give a guideRead MoreThe Hippocratic Oath, By Atul Gawande1344 Words   |  6 Pagespatient’s stories. Rita Charon in her article â€Å"What to do with Stories? The sciences of Narrative Medicine,† explores narrative writing and how to use it as a tool in healing patients. While Charon focuses on the writing of these stories, Atul Gawande’s book Being Mortal reflects on how to make more meaningful endings out of the stories of patients who are on the brink of death. Medicine is for the health of thriving communities achieved through doctors’ success in devotion, close understanding, and treatingRead MoreThe Death Of Death1218 Words   |  5 Pagescomfortable conversation to have with others but death is common especially among the elderly population. Atul Gawande in Being Mortal talks about how death takes many people by surprise and the descriptions of aging and dying. All the while living better through the understanding of death. The author is trying to express that even those in the medical field struggle with death and not ensuring the well-being of the patients that are coming in. He emphasis the idea of the elderly feeling â€Å"comfortable† inRead MoreBeing Mortal By Sheri Fink1211 Words   |  5 PagesIn Being Mortal, Atul Gawande brings to revelation something we as humans know that will happen but in reality never really want to face: we are mortal and death will not escape us. Throughout the book, Gawande navigates the reader through a series of obstacles and choices faced to make when the ill and old have hit the stage of life when death is near. The New York Times reviewer Sheri Fink writes, â€Å"Being Mortal is a valuable contribution to the growing literature on aging, death and dying.† This

The s Manifestation Of Evil By Bram Stoker - 2006 Words

Throughout the world, humans in various cultures have shared well-known myths and legends that are passed down from generations. These oral folklores are often quite entertaining, but they also recount a history of origin or culture. For example, some of these story-like legends can be linked to actual mysterious events that have taken place in a specific time period or a certain place and therefore can be quite realistic. Dracula, a well-known â€Å"real-life legend†, is preferably one of the more dark and gothic novels in literature that primarily focuses its attention on the fears and horrors of the audience. Bram Stoker’s manifestation of evil was written in the Victorian era and is full of latent content about the roles of men and women in†¦show more content†¦Dracula may be blood-curdling but he is not that frightening, to say the least. Just as Jonathan Harker (a lawyer) entered the barren castle in the outskirts of Transylvania, a strange but unique loo king man answered the door, and here are Harker’s thoughts: â€Å"Within stood a tall old man, clean shaven save for a long white moustache, and clad in black from head to foot, without a single speck of colour about him anywhere† (Stoker 20). As one can see, Stoker really is trying to emphasize his notion of vampire qualities. Once again, Jonathan recollects his thoughts saying: His face was a strong – a very strong – aquiline, with high bridge of the thin nose and peculiarly arched nostrils; with lofty domed forehead, and hair growing scantily round the temple but profusely elsewhere. His eyebrows were very massive, almost meeting over the nose, and with bushy hair that seemed to curl in its own profusion. The mouth, so far as I could see under the heavy moustache, was fixed and rather cruel-looking, with peculiarly sharp white teeth; these protruded over the lips, whose remarkable ruddiness showed astonishing vitality in a man of his years. For the rest, his ears were pale and at the tops were extremely pointed; the chin was broad and strong, and the cheeks firm though thin. The general effect was one of extraordinary pallor. (22-23) After reading this, going back to what one would visualize when someone says the word â€Å"vampire†, this man is

Free Persuasives Media Bias in the Stem Cel Essay Example For Students

Free Persuasives: Media Bias in the Stem Cel Essay l Debate stem argumentative persuasive Media Bias in the Stem Cell Debate One Source Cited In June of last year Newsweek Magazine presented on its cover an obvious example of partiality and bias in its presentation of the stem cell debate. ) Its perfectly fair and reasonable for Newsweek to use the image. We would note only that it is unimaginable that Newsweek would use an image that loaded in the opposite direction. A story on abortion would be much more likely to be illustrated with a coat-hanger than a sonogram of a five-month-old fetus. (Let alone a dismembered fetus. ) The stories inside the magazine are exactly what youd expect, given the cover. Proponents of stem-cell research get to make their case at length. Opponents are quoted too: They get exactly two words (eleven letters) in. And that quote is immediately rebutted, unlike any of the pro-research quotes. Heres how the piece concludes: Not funding stem-cell research would amount to squelching what is, more than anything, a quest for knowledge. We simply dont know how embryonic cells might help people who are suffering and dying today. By banning the research, we uphold the most extreme view of the sanctity of life, but at a price: foreclosing the possibility of doing all we can to improve the lot of the living. Set aside that bit about extremism. Any research, including research on humans that most people would find objectionable, can legitimately be described as a quest for knowledge. And the reference to the living skates right by the actual subject of the dispute-whether the embryos are in fact living human beings. (Theyre not dead, and theyre not inanimate.) Next come three pages on the politics of the research from Evan Thomas and Eleanor Clift. Subhead: The president is trapped between religion and science over stem cells. Heres a flavor of what the article is like: Pure politics helps explain why the White House has long been expected to ban federal funding for research on stem cells extracted from human embryos. . . . And yet Bush is clearly discovering that the politics and ethics of stem-cell research are more complicated than a simple no from the federal government. By a 3-1 margin, the public wants to go forward with research that has the potential to provide magical cures for a host of neurological and other diseases. The article concludes with some helpful suggestions on how President Bush can betray stem-cell opponents without suffering too much political damage. Finally, a note of fairness: The magazines religion correspondent, Kenneth Woodward, has a short piece on the ethics of stem-cell research that doesnt have a conclusion to pound us over the head with. WORKS CITED: Newsweek. http://www.msnbc.com/news/NW-front_Front.asp

The Ritz

The Ritz-Carlton Hotel Company takes the leading position in the world hotel industry, and it is the most successful competitor within the market. The progress of the company depends on following the definite strategy and principles developed to satisfy the needs of customers and to respond to the employees’ expectations.Advertising We will write a custom essay sample on The Ritz-Carlton Hotel Company specifically for you for only $16.05 $11/page Learn More Thus, the accents are made on the orientation toward customers and their individual and specific needs, on providing the service of the highest quality, on the successful human resources management, and on the effective leadership. In their Application Summary of 1999, the company stated the basic principles according to which the development strategies are worked out. Thus, there are Ritz-Carlton Gold Standards which include the company’s credo, motto, three steps of service, and  "Ritz-Carlton Basics† in which the standards of service are provided in detail (Application Summary, 1999). The strict dependence on these standards makes the company be one of the most successful hotels in the world which characteristic feature is the excellent quality of service. According to the standards, the employees should create the positive atmosphere which is comfortable for guests and fulfill all the customers’ wishes (Application Summary, 1999). Professionalism as the basic characteristic of the staff is reflected in the company’s motto which is â€Å"We are Ladies and Gentlemen serving Ladies and Gentlemen† (Application Summary, 1999). The employees’ professionalism should be felt in each action that is why much attention is paid to the etiquette, staff’s responsibility, positive communication, and expressing respect and dignity. Moreover, it is accentuated in the case study on the company’s development that the company ha s the low employee turnover rate, and the good reputation depends on â€Å"a comprehensive employee screening process, significant employee orientation and ongoing training, and a high level of respect and trust in staff that leads to employee empowerment† (The Ritz-Carlton mystique, 2008). It is important to note that the company’s annual turnover rate is lower than 20%, and these numbers can be discussed as minor for the hotel industry round the world (Sucher McManus, 2005). Thus, the mentioned basics guarantee the company’s ongoing success within the market.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The quality of service is based on the training programs provided for employees. Sucher and McManus state that the recruitment process in the company is the developed strategy during which HR managers examine the candidates’ abilities and provide the necessa ry training to perform the functions successfully (Sucher McManus, 2005). The process of recruitment is known in the company as the Quality Selection Process. This process â€Å"includes a series of interviews that help to establish a behavioral profile† (The Ritz-Carlton mystique, 2008). The process is important in order to choose the persons who fit the position better. The next stage of the recruitment process is the orientation of the employees to the company’s standards and values. All the employees should receive the training certificate after completing the training program. To provide the excellent service, it is necessary to realize the annual training certification (Application Summary, 1999). Furthermore, it is necessary not only to concentrate on the customers’ needs but also motivate employees to perform better. The managers organize the work of employees with references to the employees’ rights, reward and recognition, and performance appra isal strategies. Moreover, the possibilities for the career progression are accentuated in the company. One of the most effective methods to stimulate and motivate the employees is the emphasis on the fact that â€Å"employees are also empowered to solve problems and make decisions that will result in extraordinary customer service† (The Ritz-Carlton mystique, 2008). The employees are expected to provide the service of the highest level, and the assessment is realized according to the customers’ focused results. The important aspects are the individual customer’s satisfaction and constructive feedback (Application Summary, 1999). Furthermore, the leaders pay much attention to the organization of the human resources management as the significant aspect in providing the qualitative service. However, the Ritz-Carlton Hotels’ reputation depends not only on the quality of the service but also on the effective leadership. Any strategies which are developed and implemented in the company are worked out according to the definite outline. Thus, the first stage is the development of the approach plan in which the goals and operations are stated. The next stage can be discussed as the deployment â€Å"do† during which the certain strategy is realized according to the fixed points. The leaders and managers focus on the stage when it is possible to check the effectiveness of the results and make conclusions about the further realization of the similar plans. To guarantee the highest results during the realization of the next section or plan, it is important to pay much attention to the improvement actions (Application Summary, 1999).Advertising We will write a custom essay sample on The Ritz-Carlton Hotel Company specifically for you for only $16.05 $11/page Learn More The success and reputation of the Ritz-Carlton Hotel Company significantly depends on the developed standards of service quality, on the highl y-trained personnel, on the effective work of the human resources managers, on the orientation both to the customers and employees, and on the effective leadership strategies. References Application Summary: The Ritz-Carlton Hotel Company. (1999). Web. Sucher, S. J., McManus, S. E. (2005). The Ritz-Carlton Hotel Company. Web. The Ritz-Carlton mystique: Professionalism, high expectations. (2008). Web. This essay on The Ritz-Carlton Hotel Company was written and submitted by user Nadia C. to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.